read this post here WHAT DOES SHIPPING COST YOU?

Shipping of products from our site is Free to United States, Australia and New Zealand.

We currently do not ship outside these countries.

he said CUSTOM FEE’S

In the unlikely case, that the customs got hold of an item and ask for Fee’s to pay on the regular price, the customer is liable to cover those occurring Fee’s.


Shipping normally takes between 14 -25 days.

On very rare occasions, items can be held up in the post or at customs. This is out of our control and we apologize for any inconvenience this may cause.

We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.


In the unlikely event, your items does not arrive at your door, check the following things:

1) Has one of your flatmates picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your local post-office and ask them about your package

If those 3 steps were unsuccessful, don’t hesitate and immidiately reach out to us on

We’ll respond quickly and get the issue sorted!

Kritter Supplies NZ wishes you a pleasant shopping experience!