Returns Policy

Thank you for shopping at Kritter Supplies NZ.

Please choose your products carefully as we will only refund items that are broken or damaged during shipping.

Products that are the wrong size/not true to measurements advertised.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Personalized products can not be refunded.

Your item must be in the original packaging. This can be opened but undamaged.

Your item needs to have the receipt or proof of purchase. Confirmation email from Kritter Supplies can be used as proof of purchase.

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Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account or through PayPal.

Shipping: You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are nonrefundable.

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If you have any questions on how to return your item to us, contact us.